Retail

Equinow HR engaged with a large retail chain in the United States. The retail chain was experiencing low employee engagement, which was negatively impacting customer satisfaction and, in turn, profitability.

The retailer approached Equinow HR to help address this issue. Equinow HR began by conducting a comprehensive employee engagement survey to understand the root causes of the low engagement levels. The survey revealed several key issues, including lack of clear communication from management, inadequate training, and insufficient recognition for good performance.

Based on these findings, Equinow HR developed a tailored HR strategy for the retailer. This included implementing a new communication strategy to ensure transparency and clarity from management, introducing a comprehensive training program to equip employees with the necessary skills, and establishing a recognition and rewards system to motivate and retain high-performing employees.

After implementing these changes, the retailer saw a significant improvement in employee engagement. This, in turn, led to an increase in customer satisfaction as employees were more motivated and better equipped to provide excellent customer service. The improved customer satisfaction then translated into increased sales and profitability for the retailer.

This is an example of how Equinow HR can play a crucial role in improving not just employee engagement, but also customer satisfaction and overall profitability..